Quality Assurance Volunteer
Direct Report: Administration Manager, Registered Manager.
Background: Administration, Public Sector or Health/Social Care Work, Recipient of Services
Role Summary
- Supporting the Adult Social Care team with the monitoring of the quality of our services and with service user and customer satisfaction.
Main Responsibilities
- To undertake an induction process to develop an insight into the service and the role of the Support Worker. This must include Safeguarding Adults training.
- To contribute to the development of a Risk Assessment for the role.
- To carry out an average of two unannounced Spot Checks each week.
- To complete a record of each Spot Check.
- To contribute to the annual Customer Satisfaction Survey.
- To work with the Volunteer Coordinator and the Director to review the role, this role description and the role Risk Assessment as necessary.
Person Specification
Essential
- The ability to communicate effectively with people from all sections of our community.
- A caring and empathic approach to people with disabilities.
- Excellent organisational skills, attention to detail and accuracy are required.
- An understanding of the importance of confidentiality: volunteers will be managing sensitive, confidential data and will need an enhanced DBS (at Rathbone’s cost) and two good references.
- An interest in the charitable sector and the work of Rathbone.
Desirable
- Knowledge and experience of charity administration practices.
Values
- A genuine interest in supporting our work with adults with learning disabilities to lead fulfilled and independent lives. An awareness and understanding of the pressures and challenges they face.
- An interest in the work of the voluntary sector and supporting the work that charities do to assist those who are deemed to be vulnerable in our society.
Time Commitment
- A minimum commitment of a half day per week for a minimum period of 6 months is suggested.
Location
- Although some home working might be possible, due to the sensitive nature of the information being handled, most of the work will take place in West Norwood, Lambeth (SE27).
For more information, or to register your interest in the role, please contact Andrew at a.preston@rathbonesociety.org.uk