I am delighted to have become a trustee of Rathbone, in the middle of 2023, and look forward to supporting the excellent and important work the organisation does. In my day job I try to help – mainly commercial -organisations understand and treat their customers better than they do. This is what I bring to the board – but frankly, many of these organisations could learn something from the way Rathbone treats its beneficiaries. I have been involved as a trustee with several charities over the years, mainly in the arts, in part making music accessible to young people.