Standards & Quality
At Rathbone, quality is not an add-on. It is built into everything we do with adults with learning disabilities, young people and their families. We are committed to safe, person-centred support, delivered by skilled staff and grounded in the realities of life in Lambeth.
Our Commitment to Quality
Safe & Reliable
Support that is well-coordinated, reliable, and safe.
Skilled & Caring
Staff who are consistent, caring, and highly skilled.
Inclusive & Welcoming
Services that are accessible to all in our community.
Always Learning
A culture where your feedback leads to real change.
Guiding Principles
We believe that high-quality support starts with listening. Every adult, young person and family who works with us has their own story, strengths and goals. We use these to shape support plans, youth work and learning opportunities that are realistic and meaningful.
Person-Centred
Support informed by lived experience
Starting with what matters most to the person, not what is easiest for us. That means:
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Focusing on strengths, abilities and interests
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Supporting people to make choices and take positive risks
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Working alongside families and carers where appropriate
For adults with learning disabilities, this might mean building confidence in managing money, travel or personal care at a manageable pace. For young people, it might mean a trusted youth worker who listens, supports school engagement or helps them take their first steps into work.
Equality, Diversity & Inclusion
Respect, fairness and inclusion for all
Rathbone works in one of the most diverse boroughs in London. We are committed to being an organisation where everyone is treated with dignity and respect. We aim to:
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Provide services that are inclusive and accessible
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Recognise and respond to different cultural, language, faith and identity needs
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Challenge discrimination in all its forms
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Reflect the communities we serve in our staff and volunteers as far as possible
We regularly review our practice and policies to ensure we are promoting equality and inclusion across all areas of our work.
Get Involved
Help us continue our work for Lambeth.
Volunteer
Share your time and skills to support youth clubs, mentoring and community projects that make a lasting difference.
Donate
Every pound strengthens front-line work in Lambeth, funding consistent, person-centred support where it matters.
Partner
Work with us as a school, employer, commissioner or community group to create joined-up solutions with real impact.