Privacy Policy

Last updated: 21st August 2025

Rathbone Society (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use our website.

Who We Are

Rathbone Society is a registered charity (no. 1096727) and company limited by guarantee (no. 04590396). Registered office: 8 Chatsworth Way, West Norwood, London SE27 9HR.

Information We Collect

• Information you provide through forms (e.g. referrals, enquiries, donations, event sign-ups).
• Payment and donation details (processed securely via third-party providers).
• Technical data such as IP address, browser type, and site usage (via cookies and analytics).
• Communications you send us (emails, phone calls, messages).

How We Use Your Information

• To provide services and respond to enquiries.
• To process donations and payments securely.
• To communicate with you about our work, events, or opportunities to support us (if you consent).
• To comply with legal obligations and safeguarding requirements.
• To improve our website, services, and communications.

Lawful Basis for Processing

We process personal data under one or more of the following bases:

• Your consent.
• Performance of a contract or service agreement.
• Compliance with legal obligations.
• Our legitimate interests in running and promoting our services and charity.

Sharing Your Information

We will never sell your personal data. We may share it with:

• Trusted service providers (e.g. donation platforms, IT providers) under strict agreements.
• Regulatory bodies, where required by law.
• Safeguarding or emergency services, where necessary for protection.

Cookies

Our website uses cookies to improve functionality and collect anonymous analytics. For more details, see our Cookies Policy.

Data Retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law (e.g. financial records for seven years).

Your Rights

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data where appropriate.
• Object to processing or restrict its use.
• Withdraw consent at any time (where consent is the basis of processing).

Data Security

We take appropriate measures to keep your data secure, including encrypted storage, secure servers, and restricted access.

International Transfers

We do not routinely transfer personal data outside the UK/EEA. If we do, we ensure adequate safeguards are in place.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact Us

If you have questions or wish to exercise your rights, contact us at:

Rathbone Society, 8 Chatsworth Way, West Norwood, London SE27 9HR
Tel: 020 8670 4039
Email: enquiries@rathbonesociety.org.uk

Complaints

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.