Privacy Policy

Last updated: 11 September 2026

Rathbone Society (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and store your information when you use our website.

Who we are

Rathbone Society is the working name of Lambeth Elfrida Rathbone Society, a registered charity (no. 1096727) and a company limited by guarantee (no. 04590396).

Our registered office is The Rathbone Centre, 8 Chatsworth Way, West Norwood, London SE27 9HR. Our main office and postal address is The Old Library, 14–16 Knights Hill, West Norwood, London SE27 0HY.

Information we collect

• Information you provide through forms (for example referrals, enquiries, donations, event sign-ups).
• Payment and donation details, which are processed securely by third-party providers. We do not store card details.
• Technical data such as IP address, browser type and site usage, collected by our website analytics. Our analytics do not set cookies and do not track you across other websites.
• Communications you send us (emails, phone calls, messages).

How we use your information

• To provide services and respond to enquiries.
• To process donations and payments securely.
• To communicate with you about our work, events, or opportunities to support us, where you have consented.
• To comply with legal obligations and safeguarding requirements.
• To improve our website, services and communications.

Lawful basis for processing

We process personal data under one or more of the following bases:

• Your consent.
• Performance of a contract or service agreement.
• Compliance with legal obligations.
• Our legitimate interests in running and promoting our services and charity.

Sharing your information

We will never sell your personal data. We may share it with:

• Trusted service providers (for example donation platforms and IT providers) under strict agreements.
• Regulatory bodies, where required by law.
• Safeguarding or emergency services, where necessary for protection.

Cookies

This website uses very few cookies, and our analytics use none at all. Our Cookie Policy sets out exactly what is stored on your device and how to control it.

Data retention

We keep your personal data only for as long as necessary for the purposes set out in this policy, or as required by law (for example, financial records for seven years).

Your rights

You have the right to:

• Access the data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data where appropriate.
• Object to processing or restrict its use.
• Withdraw consent at any time, where consent is the basis of processing.

Data security

We take appropriate measures to keep your data secure, including encrypted storage, secure servers and restricted access.

International transfers

We do not routinely transfer personal data outside the UK or EEA. If we do, we ensure adequate safeguards are in place.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Contact us

If you have questions or wish to exercise your rights, contact us at:

Rathbone Society, The Old Library, 14–16 Knights Hill, West Norwood, London SE27 0HY
Tel: 020 8766 9280
Email: enquiries@rathbonesociety.org.uk

Complaints

If you are unhappy with how we handle your data, you can also complain to the Information Commissioner’s Office (ICO) at ico.org.uk.