Complex Needs Support Worker

Hours of Work: 35 per week
Salary: £26,325 per annum

Job Description: 

Our Without Walls service needs to support men and women with learning disabilities, some of whom require personal care. For this reason, we require female applicants only for this post.


  • Full UK Driving licence (including manual vehicles) and the ability to complete MIDAS training in order to drive a work vehicle
  • The ability to complete and work according to specialist accredited training designed to de-escalate and manage challenging behaviour

Overall Purpose: To work within a small specialist team, providing high quality 2:1 care and support to service users in the community, in accordance with each support plan and comprehensive risk assessment.

The individuals we support in this group use complex and challenging behaviour as communication. This is not ‘ordinary’ support work: it is more psychologically and physically intense. This role requires someone who fully understands how and why this type of work is demanding and different, and who has the skills and commitment to work in a professional team focused on understanding and reducing complex and challenging behaviour.

Days: This service mainly operates during daytime hours, Monday to Friday, but also includes some evenings and weekends, so applicants are required to work flexibly.

If you are interested in applying please email an up to sate CV to

All appointments subject to our safeguarding procedures including pre-employment checks and an enhanced DBS

Learning Disability Support Worker

Hours of Work: 40 per week
Salary: £24,856 per annum

Are you calm, caring, empathic, resourceful and organised?

Person Specification :

  • Strong professional boundaries. The people we support are not our friends as such, although sometimes it might feel like that for them. We have policies and procedures to lay out the framework for professional conduct, and to promote consistent support. You need to have a strong understanding of where the professional boundaries lie and be able to provide guidance to colleagues when they may be faced with situations with potentially blurred boundaries.
  • The ability to not take things personally. Some of the people we support may appear rude, ungrateful and disrespectful, and will sometimes use offensive language or aggression towards you and others. Dealing with these situations professionally is part of our job, and for which we provide training and support for frontline workers. Some people get referred to Rathbone because they have limited social skills and problematic behaviour – so they often function very badly in society as a result – which is why they need our support. As a professional you need to be able to shrug your shoulders and remind yourself that you are not being targeted personally and your feelings are not the primary concern – it’s about the person’s needs. Rathbone has policies, procedures and systems to support and protect you and to draw the lines of acceptability. You need the capacity to stay calm, rational, positive and resilient when others are not.
  • A commitment to work unsocial hours. Some of the support hours Rathbone delivers are unquestionably unsocial for frontline workers, as we deliver support according to service users’ needs. Team and individual rotas are intended to be fair and equitable but you need to be able to commit to regularly working early starts, late finishes, weekends, bank holidays and sleep-ins as required.
  • The ability, insight, flexibility and resilience to work effectively with people of varying levels of need, including those with Autism and challenging behaviour.
  • An empathic approach and an understanding of the needs of people with learning disabilities (such as physical, psychological, emotional) and the challenges they face in daily life.
  • Knowledge of the principles of working with service users from a range of ethnic and cultural backgrounds.
  • Effective communication skills including good spoken and written English and a general understanding of non-verbal communication. Having a non-patronising approach to service users.
  • The ability to work in an empowering way, encouraging and supporting service users to develop their independence and daily living skills.
  • The ability to work effectively within a team and to work alone when required, prioritising work and managing a caseload.
  • Adaptability to change and the ability to be flexible to the demands of a busy service.
  • Computer literacy and admin skills.

Role Details

Overall Purpose: To provide high quality care and support to service users in accordance with their support plan and comprehensive risk assessment; promoting independence, dignity, choice and wellbeing.

If you are interested in applying, or would like more information about the post, please email an up to date CV to

All appointments subject to our safeguarding procedures including pre-employment checks and an enhanced DBS

Café Project Manager

Hours of Work: 40 hours

Salary:  Basic £28,000.00 & Up to £32,000.00 with retention bonus and result based rewards 

Location: Based mainly in London SW2, with the ability for remote/flexible working when suitable

Person Specification:

  • Proven management and organisational skills – with thoroughness and attention to detail.
  • Proven leadership and ability to work on own initiative without supervision. 
  • Proven cooking skills and knowledge of food 
  • Experience in using EPOS systems. 
  • Computer literate with word processing, database, spreadsheet and Internet research 
  • A working knowledge of budgets and financial control.  
  • A working knowledge of Health and Safety requirements.  
  • Event Planning / Promotional experience 
  • Customer Service experience 
  • Proven interpersonal skills – able to develop good work relationships, enjoy meeting and working with people at all levels and from diverse backgrounds 
  • High personal integrity and motivation 
  • Ability to remain calm when working under pressure, a problem solving attitude 
  • Willingness to develop and learn new skills as required by the role 
  • Must be able to work flexible hours, i.e. outside normal working hours if required. 
  • Satisfactory Enhanced DBS check and other pre-employment checks.  

Overall Purpose:

The successful development of the Café will mainly depend on the imagination, initiative and energy of the manager. A combination of flexibility, enthusiasm, innovation and sound organisational skills is essential. 

If you are interested in applying, or would like more information about the post, please email an up to date CV to

All appointments subject to our safeguarding procedures including pre-employment checks and an enhanced DBS