Complex Needs Support Worker

Hours of Work: 35 per week
Salary: £25,000 per annum


  • Full UK Driving licence (including manual vehicles) and the ability to complete MIDAS training in order to drive a work vehicle
  • The ability to complete and work according to specialist accredited training designed to de-escalate and manage challenging behaviour

Overall Purpose: To work within a small specialist team, providing high quality 2:1 care and support to service users in the community, in accordance with each support plan and comprehensive risk assessment.

The individuals we support in this group use complex and challenging behaviour as communication. Some will try to hit, kick, bite, scratch and otherwise physically harm people. This is not ‘ordinary’ support work: it is more psychologically and physically intense. This role requires someone who fully understands how and why this type of work is demanding and different, and who has the skills and commitment to work in a professional team focused on understanding and reducing complex and challenging behaviour.

Days: This service mainly operates during daytime hours, Monday to Friday, but sometimes during evenings and weekends. We need people who are flexible to be able to work evenings and weekends if required.

If you are interested in applying please email an up to sate CV to

Learning Disability Support Worker

Hours of Work: 40 per week
Salary: £22,984.00 per annum

Are you calm, caring, empathic, resourceful and organised?

Person Specification :

  • Strong professional boundaries. The people we support are not our friends as such, although sometimes it might feel like that for them. We have policies and procedures to lay out the framework for professional conduct, and to promote consistent support. You need to have a strong understanding of where the professional boundaries lie and be able to provide guidance to colleagues when they may be faced with situations with potentially blurred boundaries.
  • The ability to not take things personally. Some of the people we support may appear rude, ungrateful and disrespectful, and will sometimes use offensive language or aggression towards you and others. Dealing with these situations professionally is part of our job, and for which we provide training and support for frontline workers. Some people get referred to Rathbone because they have limited social skills and problematic behaviour – so they often function very badly in society as a result – which is why they need our support. As a professional you need to be able to shrug your shoulders and remind yourself that you are not being targeted personally and your feelings are not the primary concern – it’s about the person’s needs. Rathbone has policies, procedures and systems to support and protect you and to draw the lines of acceptability. You need the capacity to stay calm, rational, positive and resilient when others are not.
  • A commitment to work unsocial hours. Some of the support hours Rathbone delivers are unquestionably unsocial for frontline workers, as we deliver support according to service users’ needs. Team and individual rotas are intended to be fair and equitable but you need to be able to commit to regularly working early starts, late finishes, weekends, bank holidays and sleep-ins as required.
  • The ability, insight, flexibility and resilience to work effectively with people of varying levels of need, including those with Autism and challenging behaviour.
  • An empathic approach and an understanding of the needs of people with learning disabilities (such as physical, psychological, emotional) and the challenges they face in daily life.
  • Knowledge of the principles of working with service users from a range of ethnic and cultural backgrounds.
  • Effective communication skills including good spoken and written English and a general understanding of non-verbal communication. Having a non-patronising approach to service users.
  • The ability to work in an empowering way, encouraging and supporting service users to develop their independence and daily living skills.
  • The ability to work effectively within a team and to work alone when required, prioritising work and managing a caseload.
  • Adaptability to change and the ability to be flexible to the demands of a busy service.
  • Computer literacy and admin skills.

Role Details

Overall Purpose: To provide high quality care and support to service users in accordance with their support plan and comprehensive risk assessment; promoting independence, dignity, choice and wellbeing.

If you are interested in applying, or would like more information about the post, please email an up to date CV to


Local Handy Person

Hours of Work: an ad-hoc basis

Salary: rate to be agreed

Person Specification: 

  • Painting & Decorating / Making good
  • Minor Repairs and Fittings
  • Wood Work
  • Basic understanding of electricity
  • Understanding of basic plumbing
  • Flat Pack Furniture
  • All other general domestic repairs
  • Ideally you will also be willing to undertake key holding duties, for which you will need use of vehicle

Overall Purpose: We are looking for someone local, who would like to join our inclusive and diverse Team, which supports adults with learning disabilities and offers services to children and young people.

This role is based on an ad-hoc basis and the rate is to be agreed.

You must be willing to undergo a DBS check. You will be required to work across all of our sites located in; West Norwood, Central Hill, Palace Road and Sydenham Road.

If you are interested in applying, or would like more information about the post, please email an up to date CV to